Contact Us

We’re here to help!
If you have any questions about your order, shipping, returns, or product details, please reach out and our team will get back to you as soon as possible.

How to reach us

Email: support@lumorapaw.com
(Recommended for the fastest response.)

What to include in your message

To help us assist you quickly, please include:

• Your order number

• The email address used at checkout

• A brief description of the issue

• Photos (if the item arrived damaged or incorrect)

Business hours

We respond Monday–Friday (excluding holidays).
Most inquiries are answered within 24–48 hours.

Order & shipping updates

If your order has shipped, you can track it using the tracking link in your shipping confirmation email. If you can’t find it, contact us and we’ll help.

Returns & exchanges

For return or exchange requests, please include your order number and reason for return.
You can also review our policies here: Refund Policy and Shipping Policy.

Thanks for shopping with Lumora Paw — we appreciate you and your pets! 🐾